Just ask, don’t assume seems like a simple concept to put in practice. More often than not, it is not a reality that is happening. To most people, there is something intimidating and uncomfortable about asking, especially about something that they may not be knowledgeable about. However, by not asking, the next option is to assume someone’s needs. It may seem like helping by not making it a big deal, thinking that the information they have is enough to go on with, and trying to seem more accessible than it actually is. By making assumptions, you may be creating more problems than solutions.
A common assumption that I receive for myself is that because I have a cochlear implant and can speak, I can one, lip-read really well, and two, can hear more than hearing aid users and people who do not use hearing devices. Well, I can hear much more clearly with a cochlear implant than a hearing aid, it does not mean I get the right audio to rely on. As for lip-reading, try understanding 30% of a sentence and play fill in the blank every time someone speaks. I bet you would be tired.
Assumption can be dangerous if it puts people in a risky situation even with good intentions. There is only one assumption you can rely on, everyone is different.
Asking does not have to be complicated. It could be some simple questions below.
- Do you need any assistance and how can I help?
- Would (this option) be helpful?
- How can I make this experience better for you?
Asking also needs to be accompanied from a place of understanding and having an open-mind. Communication options may need to be different. More time may be needed. It is likely a more collaborative process to reach the end goal of the experience.
Yes, it will be better to have some knowledge about different options, needs, and barriers to provide the best experience. The easier way to learn is by experience and interaction. It is not going to be easy for every situation but it is likely going to be simpler than what your mind is going to anticipate (especially if you are an over-thinker like myself). By coming with the understanding that the world is quite inaccessible even with the progress that is made so far, there will be less surprises and more openness to just ask, instead of assuming.